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Module 9. Human factors

The most effective form of communication is

  • implicit communication.
  • written communication.
  • explicit communication.

Explanation

Explicit communication states the message clearly and directly, leaving little room for assumption or misinterpretation, which makes it the most effective form for ensuring the intended meaning is received. Implicit communication relies on inference and shared assumptions, so it is more prone to misunderstanding even though writing is the most important medium for the permanent record.

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