Module 9
Module 9: Human Factors
A B1 B2 B2L B3
Commission Implementing Regulation (EU) 2023/989 amending Regulation (EU) No 1321/2014, Annex III (Part-66), Appendix I 12 June 2024
Knowledge Level Overview
| Ref | Topic | A | B1 | B2 | B2L | B3 |
|---|---|---|---|---|---|---|
| 9.1 | General | 2 | 2 | 2 | 2 | 2 |
| 9.2 | Human performance and limitations | 2 | 2 | 2 | 2 | 2 |
| 9.3 | Social psychology | 1 | 1 | 1 | 1 | 1 |
| 9.4 | Factors that affect performance | 2 | 2 | 2 | 2 | 2 |
| 9.5 | Physical environment | 1 | 1 | 1 | 1 | 1 |
| 9.6 | Tasks | 1 | 1 | 1 | 1 | 1 |
| 9.7 | Communication | 2 | 2 | 2 | 2 | 2 |
| 9.8 | Human error | 2 | 2 | 2 | 2 | 2 |
| 9.9 | Safety management | 2 | 2 | 2 | 2 | 2 |
| 9.10 | The 'Dirty Dozen' and risk mitigation | 2 | 2 | 2 | 2 | 2 |
Knowledge levels: 1 = basic familiarisation, 2 = general knowledge, 3 = detailed knowledge.
Note: In Appendix I, Module 9 is listed under a single "ALL" column — every licence category takes the same level.
1 Basic familiarisation
2 General knowledge
3 Detailed knowledge
Examination
| Category | Questions | Duration |
|---|---|---|
| A / B1 / B2 / B2L / B3 | 28 | 35 min |
Detailed Syllabus
9.1General
- The need to take human factors into account
- Incidents attributable to human factors/human error
- Murphy's law
9.2Human Performance and Limitations
- Vision
- Hearing
- Information processing
- Attention and perception
- Memory
- Claustrophobia and physical access
9.3Social Psychology
- Responsibility: individual and group
- Motivation and de-motivation
- Peer pressure
- Culture issues
- Team working
- Management, supervision and leadership
9.4Factors Affecting Performance
- Fitness/health
- Stress: domestic and work related
- Time pressure and deadlines
- Workload: overload and underload
- Sleep and fatigue, shiftwork
- Alcohol, medication, drug abuse
9.5Physical Environment
- Noise and fumes
- Illumination
- Climate and temperature
- Motion and vibration
- Working environment
9.6Tasks
- Physical work
- Repetitive tasks
- Visual inspection
- Complex systems
9.7Communication
- Within and between teams
- Work logging and recording
- Keeping up to date, currency
- Dissemination of information
9.8Human Error
- Error models and theories
- Types of error in maintenance tasks
- Implications of errors (accidents)
- Avoiding and managing errors
9.9Safety Management
- Risk management
- Occurrence reporting
- Safety culture and just culture
- Identifying, avoiding and reporting hazards
- Organisational human-factors programme elements
- Dealing with emergencies
9.10The Dirty Dozen and Risk Mitigation
- The twelve common maintenance errors (Lack of communication, Complacency, Lack of knowledge, Distraction, Lack of teamwork, Fatigue, Lack of resources, Pressure, Lack of assertiveness, Stress, Lack of awareness, Norms)
- Risk-mitigation methods